Startup Business

Correct spelting and edda-ting arrgh fundamental

With the plethora of instant text communciations it is easy for us to become sloppy in our spelling, and when using texting, reducing words to rebuses and abbreviations is near-mandatory.

Still, when you are involved in any form of business writing, especially where you have an outside audience, an audience that has some control over your future, correct spelling, and edit reviews are critical.

One of today’s contributions to Global Entrepereneurship Week is our “Back to the Fundamentals” article Spelling and editing are fundamental business planning activities.

NO is an acceptable result

I’m sure almost everyone is familiar with the story that Thomas Edison discovered 99 ways to NOT make a light bulb. That’s 99 no to reach 1 yes. The point here is that a negative result, proving something didn’t work or was not so, is just as valuable as a positive result. Sadly, scientific research has become so expensive, and so heavily subsidized/sponsored by corporations, that it has become the expected norm that every result must be a commercially marketable yes result.

That “always yes” attitude has come to shade the development and use of business plans as well. It’s gotten to where people think that every business plan has to show exorbitant profits and wild success. And to reach that end, all that they need to do is overestimate the financial tables a bit, or a lot, until the Profit and Loss and Balance Sheet show the desired results. This is a bad and dangerous tack, in my opinion.

For instance, we saw one plan for a tennis club with indoor court rentals. The financial tables looked good until we divided the rate per hour into the sales forecast. Seems those courts were rented continually, 28 hours a day, every day, 365 days a year. Not possible I’m afraid.

Or the mobile auto oil change business in a large mid-western city. Again, closer inspection of the sales forecast showed that the one worker was changing the oil in a car every 45 minutes, with no travel time between jobs, in all weather, every month of the year. Now, I’ve tried to change my oil in Illinois in January, outdoors, lying on my back in the snow and below-freezing temperatures. Let me tell you from experience that 45 minutes is painfully unrealistic.

Final example: there was the apartment rental company with five vice-presidents but no employees in the personnel forecast, and they never showed how or when they paid for the buildings they said they purchased.

These business plans all said YES in the financials — if you didn’t look too closely.

Now, I say that NO is an acceptable result from a business plan. A business plan for a start-up company that shows huge losses, or negative cash flow is an OK result. It tells you that the business as planned will fail. It tells you that some of your basic assumptions are wrong. It tells you that you are missing something immensely important.

And this is better than OK! Rather than starting up with unrealistic expectations and then hitting bottom in an excruciating crash, you can stop right now and reassess, before you make a financial commitment. Don’t ‘embellish’ the financials by boosting the sales forecast. Look at your market, your competition, your expenses, and everything about your plan and be realistic.

Honest reflection may tell you that this isn’t the business to start right now. Or, you might revise the plan and discover if you put some of those vice-presidents out on the production line, it reduces your costs of goods to a point where you really can make a modest profit on steady sales, without hockey-stick growth. After your revisions, you still might not make a profit until year three. But in going through this process, you may become convinced that the business is viable with adequate start-up funding and second-round investment.

NO is an acceptable result for a business plan if the plan exposed the flaws and showed the way to a realistic YES.

Steve Lange
Senior Editor
Palo Alto Software

Cash flow is important when the economy turns down

Planning, monitoring, tracking, and managing your cash flow and cash balance is always important. In an economic downturn this becomes, perhaps, your most important business management activity.

linked financials

In this next addition to our Global Entrepreneurship Week series of “Back to the Fundamentals” business planning articles we look at The importance of cash flow during an economic downturn.

Take a look at all our Bplans Back to the Fundamentals contributions.

Your business plan must be is unique as your business

As part of Global Entrepreneurship Week we are focusing on bringing business planning Back to the Fundamentals. One key issue is the uniqueness of your business planning. There is no other business exactly like yours. (If there is, you’d better reconsider your plans PRONTO!)

Your business, your plan.

Sample business plans are simply examples. They are NOT a one-size-fits-all solution. Sample plans exist to give you ideas and guidance in your thinking and planning for your business.

In a new article planning guru Tim Berry discusses why It has to be YOUR plan for YOUR business.

Handling customer service: is it a flaw or an opportunity?

Frustrated Customer

We work really hard, here at Palo Alto Software, to make sure our software works right - not just on one operating system or setup, but on all the possible configurations we support. We’ve got two full-time testers sitting right next to the developers who write the code, gleefully pointing out any bugs they find. You know, just to keep the programmers on their toes.

But even the best products can have problems, whether it’s a package that gets broken in delivery, or a design flaw that makes your knees hit the steering wheel on that new-fangled bike.

The good news is, these frustrated customers can become your best word of mouth.

How? Great customer service should be an opportunity to market your company.

Read our latest Global Entrepreneurship Week article on Bplans.com discussing customer service as a flaw or opportunity.

Using the Bplans.com Cash Flow Calculator

Our part of Global Entrepreneur Week got off to a rousing start this Monday morning with Palo Alto Software’s founder and president Tim Berry conducting a Webinar on “Back to Fundamentals” of business planning.

One of the points Tim stressed to the 600+ webinar registrants is the importance of managing the cash flow of your business. You can be profitable, and still be broke.

One of the FREE online business tools we provide here at Bplans is a Cash Flow Calculator.
Bplans Cash Flow Calculator

Here’s a short article explaining how to use this tool, right now, real time, to better plan and manage your business.

Steve Lange
Senior Editor
Palo Alto Software

Free Online Tools for Entrepreneurs & Small-Business Owners

The last few months have been particularly tough for businesses and the outlook is not exactly favourable. However, here at Palo Alto Software we remain committed to helping small-businesses succeed (regardless of the circumstances). We believe that entrepreneurs and small-business owners need to get back to fundamentals and to continue to create value for their customers rather than worrying about what is to come. The following short guide contains a list of some free online tools that can help you to manage your business successfully. Other articles related to this area include:

Bootstrapping your way to success.

Planning in times of uncertainty.

Business 101.

Alan Gleeson
Managing Director, Palo Alto Software (U.K.)

Free Book Giveaway - 3 Weeks to Startup

3 Weeks to Startup by Tim Berry and Sabrina ParsonsTo celebrate the new release of the book 3 Weeks to Startup by Tim Berry and Sabrina Parsons, the Business in General blog is giving away three copies of the book signed by the authors.

Eliminate the exhausting, time-consuming legwork involved in traditional startup plans, and instead fast track your business using a wealth of online tools and services. Berry and Parsons help you build your business step by step, including establishing your business plan, making your business legal, financing your venture, hiring your staff and more-using online tools and resources at every stage.

Discover how easy it is to reach your dream of opening your own business faster than you ever thought possible. Let the countdown begin-you’re just 3 weeks away from opening the doors to your new business!
If you’d like to enter to win a free book written by the founder of Palo Alto Software, Tim Berry, and the CEO of Palo Alto Software, Sabrina Parsons-  just email hello@paloalto.com with your name.

And to make this interesting, include a paragraph, no less than 100 words, of the business you always dreamed of starting but never did.

I’ll keep this offer available until Thursday at 9am, Pacific Time Zone.

‘Chelle Parmele
Social Media Marketing Manager
Palo Alto Software

You always have competition

One of the most overlooked, forgotten, and intentionally ignored sections in a business plan is the analysis of the competition. Don’t kid yourself. You have competition. Everyone has competition.

It might be direct competition; another business selling the same service or products. Say you sell house paint. There are probably several other paint dealers and home improvement stores in your area selling paint as well.

It might be indirect competition. Using the same example, stores which sell wallpaper, wood paneling or vinyl siding compete against you. Even the house painter/contractor may compete against you by convincing a “do-it-yourself” homeowner to pay for the job on a “time and materials” contract where the painter provides the paint, purchased from his favorite supplier.

Read more about the competiton in Tim Berry’s Hurdle: the Book on Business Planning online: What you Sell and The Business You’re In.

Here at Palo Alto Software, we have read hundreds of business plans over the years. Our Business Plan Pro business-planning software includes over 500 sample plans. Time and again we’ve read a plan where someone thinks they have a unique service or product and proclaims they have no competition. Wrong. So very wrong.

Remember, before anything else, that every potential customer you identify has the option to not spend their money at all. They can choose not to buy from you, choose not to buy from anybody. Or they can spend their money on something entirely different.

Your competition is the savings account, the electric bill, the school tuition, the 401(k), the groceries, the kids’ allowance, next year’s vacation fund, etc.

When you develop your business plan, whether it is a startup plan for the bank or your day-to-day operations roadmap, spend some time thoroughly finding and analyzing your competition. From this you can evaluate what the other businesses are doing right and what they are doing wrong in marketing themselves, how well they are generating potential leads, and then converting those leads into customers.

For a marketing perspective on competition, visit John Jantsch’s Duct Tape Marketing and do a search on competition. Here is one of the many good articles from the list; Analyzing your competition.

Steve Lange
Senior Editor
Palo Alto Software

The Psychology of Email

The science behind email behavior is extensive, I’m sure, and not something that I purport to know much about, from a factual standpoint. Most of the email-based thoughts and assumptions I make throughout my day are driven by a fair bit of intuitiveness — with a dash and a half of instinct and a peppering of intelligence gathering.

I would hazard a guess that most people fall into my category — that is, if they think at all about email as anything more thhan simply a communication medium.

But not Kaitlin “Ducky” Sherwood. You can click on her name to read her full bio, but I’ll give you enough information to establish context. She’s written two books on overcoming email overload, was the first Webmaster at the University of Illinois (during the Mosaic creation days) and just recently earned an MS in Computer Science.

I got to spend an hour on the phone with her, aggressively asking for her opinion on email and cautiously tip-toeing into her thoughts on Email Center Pro.

Sherwood speaks with confident conviction about all manner of topics, but, for my purposes, focused most of her energy on email. Much of what was said centered around the idea that, as yet, the perfect email system doesn’t exist. And the reason for that is that no provider is meeting all of Sherwood’s standards — many of which have to do with efficiently and effectiveely moving through email in a reasonably organized way.

She chuckles at the notion of “Inbox Zero,” the popular concept that basically mystifies people into thinking they’ve properly dealt with all of their messages just by clearning their inbox. But, have they? Have they adequately addressed that communication channel, or have they simply shifted it from one place to another so as to better manage the guilt associated with 100 unread messages?

Sherwood argues for the latter, asserting that the psychology of seeing “0″ as an Inbox tally is ggiven disproportionate weight in relationship to proper management of email as a communication vehicle — creating a false sense of security, if you will.

Much of that, Sherwood continues, is driven by the passionate pursuit of perfect filtering. Users constantly seeking to compartmentalize the various buckets of information flowing into their Inboxes chew up time that can’t possibly be recovered through the convenience associated with “more easily” scanning through those folders.

In essence, filters/folders/etc. are not effective means of organizing data — given the existence of an uber-powerful search function. Wiith the reality of virtually limitless data storage, it no longer makes efficient sense to try to organize things the way we needed to when filing cabinets held all of our pertinent paper work. Without proper paper management, I might lose a week looking for a single document. Now, I type “2006 tax returns” into the search bar and PRESTO!

In light of that, it’s comforting to know that an advanced search functionality provides the infrastructure for version 2 of Email Center Pro, which is scheduled for release in the next couple of weeks.

So, do the psychological aspects of email resonate with you? Do you struggle against the rising tide of email overload? What is your method for managing your inbox?

Jason Gallic
Product Marketing Manager
jason@paloalto.com