Small Business

Correct spelting and edda-ting arrgh fundamental

With the plethora of instant text communciations it is easy for us to become sloppy in our spelling, and when using texting, reducing words to rebuses and abbreviations is near-mandatory.

Still, when you are involved in any form of business writing, especially where you have an outside audience, an audience that has some control over your future, correct spelling, and edit reviews are critical.

One of today’s contributions to Global Entrepereneurship Week is our “Back to the Fundamentals” article Spelling and editing are fundamental business planning activities.

NO is an acceptable result

I’m sure almost everyone is familiar with the story that Thomas Edison discovered 99 ways to NOT make a light bulb. That’s 99 no to reach 1 yes. The point here is that a negative result, proving something didn’t work or was not so, is just as valuable as a positive result. Sadly, scientific research has become so expensive, and so heavily subsidized/sponsored by corporations, that it has become the expected norm that every result must be a commercially marketable yes result.

That “always yes” attitude has come to shade the development and use of business plans as well. It’s gotten to where people think that every business plan has to show exorbitant profits and wild success. And to reach that end, all that they need to do is overestimate the financial tables a bit, or a lot, until the Profit and Loss and Balance Sheet show the desired results. This is a bad and dangerous tack, in my opinion.

For instance, we saw one plan for a tennis club with indoor court rentals. The financial tables looked good until we divided the rate per hour into the sales forecast. Seems those courts were rented continually, 28 hours a day, every day, 365 days a year. Not possible I’m afraid.

Or the mobile auto oil change business in a large mid-western city. Again, closer inspection of the sales forecast showed that the one worker was changing the oil in a car every 45 minutes, with no travel time between jobs, in all weather, every month of the year. Now, I’ve tried to change my oil in Illinois in January, outdoors, lying on my back in the snow and below-freezing temperatures. Let me tell you from experience that 45 minutes is painfully unrealistic.

Final example: there was the apartment rental company with five vice-presidents but no employees in the personnel forecast, and they never showed how or when they paid for the buildings they said they purchased.

These business plans all said YES in the financials — if you didn’t look too closely.

Now, I say that NO is an acceptable result from a business plan. A business plan for a start-up company that shows huge losses, or negative cash flow is an OK result. It tells you that the business as planned will fail. It tells you that some of your basic assumptions are wrong. It tells you that you are missing something immensely important.

And this is better than OK! Rather than starting up with unrealistic expectations and then hitting bottom in an excruciating crash, you can stop right now and reassess, before you make a financial commitment. Don’t ‘embellish’ the financials by boosting the sales forecast. Look at your market, your competition, your expenses, and everything about your plan and be realistic.

Honest reflection may tell you that this isn’t the business to start right now. Or, you might revise the plan and discover if you put some of those vice-presidents out on the production line, it reduces your costs of goods to a point where you really can make a modest profit on steady sales, without hockey-stick growth. After your revisions, you still might not make a profit until year three. But in going through this process, you may become convinced that the business is viable with adequate start-up funding and second-round investment.

NO is an acceptable result for a business plan if the plan exposed the flaws and showed the way to a realistic YES.

Steve Lange
Senior Editor
Palo Alto Software

Cash flow is important when the economy turns down

Planning, monitoring, tracking, and managing your cash flow and cash balance is always important. In an economic downturn this becomes, perhaps, your most important business management activity.

linked financials

In this next addition to our Global Entrepreneurship Week series of “Back to the Fundamentals” business planning articles we look at The importance of cash flow during an economic downturn.

Take a look at all our Bplans Back to the Fundamentals contributions.

Resources - Follow up from the Webinar

For those of you who attended Monday’s Back to the Fundamentals webinar, you heard a lot of references to some websites, books and blogs.

For the reference of those people looking for more information and for those of you who weren’t able to make it to the webinar, I’m going to put a reference list here.

If there are any that I fail to include here, please leave a comment and I’ll track it down and get it for you.

Tim Berry

Blogs : Planning, Startups, Stories, Up and Running,  Tim’s posts at HuffingtonPost, Tim at Anita Campbell’s Small Business Trends, Planning Demystified at AllBusiness.com

BooksThe Plan-As-You-Go Business Plan book and website, Three Weeks to Start-up

Slides: Download the slides from Monday’s webinar as well as other presentations Tim has given over the years.

The webinar itself will be available for download starting today at our video site   eta: This link is fixed now, sorry about that!

Resources: Palo Alto Software productsBusiness and Marketing calculators, more planning video’s.

I hope that was helpful, again, if I’ve missed anything or you’re wondering about a particular resource or website, just comment!

‘Chelle Parmele
Social Media Marketing Manager
Palo Alto Software

Your business plan must be is unique as your business

As part of Global Entrepreneurship Week we are focusing on bringing business planning Back to the Fundamentals. One key issue is the uniqueness of your business planning. There is no other business exactly like yours. (If there is, you’d better reconsider your plans PRONTO!)

Your business, your plan.

Sample business plans are simply examples. They are NOT a one-size-fits-all solution. Sample plans exist to give you ideas and guidance in your thinking and planning for your business.

In a new article planning guru Tim Berry discusses why It has to be YOUR plan for YOUR business.

Handling customer service: is it a flaw or an opportunity?

Frustrated Customer

We work really hard, here at Palo Alto Software, to make sure our software works right - not just on one operating system or setup, but on all the possible configurations we support. We’ve got two full-time testers sitting right next to the developers who write the code, gleefully pointing out any bugs they find. You know, just to keep the programmers on their toes.

But even the best products can have problems, whether it’s a package that gets broken in delivery, or a design flaw that makes your knees hit the steering wheel on that new-fangled bike.

The good news is, these frustrated customers can become your best word of mouth.

How? Great customer service should be an opportunity to market your company.

Read our latest Global Entrepreneurship Week article on Bplans.com discussing customer service as a flaw or opportunity.

Using the Bplans.com Cash Flow Calculator

Our part of Global Entrepreneur Week got off to a rousing start this Monday morning with Palo Alto Software’s founder and president Tim Berry conducting a Webinar on “Back to Fundamentals” of business planning.

One of the points Tim stressed to the 600+ webinar registrants is the importance of managing the cash flow of your business. You can be profitable, and still be broke.

One of the FREE online business tools we provide here at Bplans is a Cash Flow Calculator.
Bplans Cash Flow Calculator

Here’s a short article explaining how to use this tool, right now, real time, to better plan and manage your business.

Steve Lange
Senior Editor
Palo Alto Software

New UK Website Helping Business Advisers

There has been a growth in the number of business advisers in the U.K. in recent years and it is likely that their skill and knowledge will be in heavy demand from small businesses looking to grow and prosper in these troubling economic times.

One entrepreneur, Vicky Carne is seeking to cater for the growing needs of these advisers with the launch of The Adviser’s Edge.

The Adviser’s Edge is a Web based suit of business tools that helps business advisers market, deliver and manage their services through an online interface. It includes an online contact manager, an email newsletter service, and access to relevant resources ranging from our own Business Plan Pro to online business support. It is yet another example in the growth of online applications designed to help small businesses and their advisers.

Click here for a 30 day free trial of The Adviser’s Edge.

Alan Gleeson
Managing Director
Palo Alto Software, Ltd U.K.

To blog or not to blog…

Every time I think about blogging, I question what I should write about, whether or not I have the time, if people will read my posts, etc. But when I actually think about what blogging can do for our business, it’s really a no-brainer. Blogging is pretty much free marketing (and can actually be kind of fun!). So how can you go wrong with that?

I recently read an article stating that in times of economic crises (like many feel we are experiencing today), you should continue or expand your marketing budget. The logic was that if others are cutting their budgets, you have a “greater window of opportunity to get your message across to your market.” While I do understand this logic, it is always prudent, recession or no recession, to be smart about how, where and why you are spending your marketing and advertising dollars.

Traditional advertising often doesn’t provide the results businesses are looking for, so even if they have a robust marketing budget, organizations often look for creative (and low-cost) ways to market and advertise. Blogging is one such way, and it can be an extremely effective marketing tool. Not only are you putting content out there for others to read, but when people comment and link back to their blogs, it can start a cycle of exposure.

Aside from creating and writing your own blog, there are other ways to get noticed in the world of blogging. Just like others can comment on your blog, you should explore and find a blog you like, post comments and link back to your company’s blog. There are an abundance of bloggers out there, so you are sure to find at least one that provides interesting and useful content for you to read and comment on.  And since there are so many bloggers out there, another way to draw attention to your company is to act as a guest blogger for someone else in your sphere.

Both Wordpress.com and Blogger.com provide free accounts, so take advantage of a free account and add blogging to your marketing mix.

Kristen Langham
Manager of Business Development
Palo Alto Software

Are You in Cost-Cutting Mode?

Interesting article today on Businessweek.com about the importance of recognizing your business costs and getting them under control now verses later, when it could be too late:

“…by recognizing the problem early and making moderate reductions, small firms can avoid more severe cuts later on, financial experts say. Companies that ignore warning signs can erode their profits with rising costs, and those that borrow to meet those costs can wind up insolvent.”

How many of you are looking at your personal or household budgets and cutting expenses? Change vacations plans? Did you dump those magazine subscriptions that you don’t need?

Why wouldn’t you do the same thing at your business?

The answer is, you would! No question. Right?

Now, here’s the next question. Are you being smart in your cuts, or are you looking at the highest costs and slashing them without really looking down the road and seeing what the cut is going to do to you later on? How many of you immediately shut down your advertising campaign? Canceled all your trade show appearances? Eliminated a position or two on your staff?

Let me say this again. Cutting your business costs now verses later is a good idea… but making sure you make the right cuts is going to make the difference between having a strong and functioning business and a “just hanging on” business down the road.

You are in business now because you made smart choices. Keep that up. Pull open your budgets, study your cash flow, your planned vs actuals, your forecasts. Adjust them for the good, the bad and the really really ugly. Be brutal in your projections and then look at your costs.

Make a plan. A good plan.

Now is not the time for guess work and hasty decisions. You can’t afford it.

‘Chelle Parmele
Social Media Marketing Manager
Palo Alto Software

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