PR and Advertising

Tips for presenting a great webinar pt 3

The Wrap-up

So you’ve completed your webinar. You had good attendance, the subject was well received. Your slides were sharp and supported your talk in a way that left everyone excited about your topic.

Everyone has left the webinar room and returned to their regularly scheduled day.

Time to wrap it up!

Links -  More than likely, you mentioned some resources during your presentation. If you thought ahead, you had a slide dedicated to information and resources you talked about. Make sure to tell people they’ll be able to get these links or even be able to download the slides very soon. Perhaps on a special post on your blog or in a follow up email.

Special Offer – You’ve more than likely presented this webinar to conntect with customers or potential customers, so give them something worthwhile as a thank you. A special deal just for the people who signed up or attended.

Follow up -  Don’t forget them! You worked hard to find and cultivate these new leads. Don’t just leave them hanging. Keep in touch with your webinar attendee’s. Send out a survey asking what they liked and what they didn’t like. Connect with them about what they’d like more of in the future.

Mistakes will happen-   No matter how well you plan or how much effort you put into making the event the best one ever, you’re going to have some mistakes. Own up to them. Apologize for them and then move on. Learn from them so they don’t happen again.

‘Chelle Parmele
Social Media Marketing Manager
Palo Alto Software

Writing an Effective Press Release

We’re happy to welcome Mark Macias, author of  “Beat the Press: Your Guide to Managing the Media” as a guest poster today.  Mark Macias is a television journalist living and working in New York City.

You will never be the first person to call a reporter or producer with a story idea. Every day, viewers and readers bombard the media with poorly written emails and long drawn-out voicemails requesting coverage for events that are usually not news worthy. Sadly, this dilutes the credibility for everyone else trying to pitch a legitimate news idea. People frequently complain the media is unresponsive to their calls and emails, but there’s a reason for this discourse.

It’s not that reporters and producers don’t want to listen to the public; it’s impossible to field calls from every person, especially when one rambling caller can quickly eat up 20-minutes of time. Making matters worse, it’s easier for a reporter to hit delete on your email or voicemail than to review your entire message. Unfortunately, you can never shape or influence the media’s coverage without getting over this initial hurdle of making contact.

Every journalist is constantly measuring the value of a story during that first interaction with you or your business. Most experienced journalists believe they can tell within seconds of listening to a pitch whether it is a story or not, and they are usually right. Their attention span is limited over the phone, which is why you must be concise, comprehensive and coherent with every pitch. The quickest way to lose credibility with a reporter or producer is to ramble on for several minutes before explaining what your story is about.

There are no written rules for that first encounter with a reporter or producer, but just like life, there are unwritten rules to making sense of random chaos. There are ways to navigate this media maze so your emails and phone calls don’t get lost in the shuffle. There are also better hours and days to pitch reporters when their time is less pressing and their attention is more focused. But before you even make that initial contact, you must first learn how to effectively identify, pitch and communicate a news worthy idea.

Newspaper and television reporters should not be approached the same way when it comes to writing email press releases. The two mediums face different time constraints with their stories, and that will dictate how long or short you should make your pitch.

Let’s begin with television where white is always good. The more white space on the email news release the better. No one wants to open an email and see eight, long, single-spaced paragraphs. Your initial pitch should never have more than four paragraphs. This is a stereotype but television moves so quickly that no desk assistant, reporter, producer or news manager will take the time to read a release that resembles a novel. They might make it to the second or third paragraph, but they are not going to read three pages of single-spaced sentences.

Here is a formula that seems to work with my peers and me. Try to think of a catchy headline to put at the top of the release, then follow-up your pitch with one paragraph explaining the story. The second paragraph should tell the reporter why viewers would be interested in your idea. This might seem like a challenging task for the rookie publicist, but by applying the five W’s you will be able to narrow down the focus of the story. The third paragraph should be devoted to explaining what you bring to the table or why you are the person to tell this story. If you have more statistics, articles or research for the reporter, tell him in the email you can provide it upon request.

Why not give the reporter all of the research at once or send it as an attachment? It can be intimidating for any reporter to open an email and see several attachments because he won’t know which one to open. When time is of the essence, no one wants to waste time opening useless attachments. However, if a reporter asks for a specific request, you will know which attachment to send.

Many publicists make the mistake of trying to cram everything into one press release. The purpose of a release is to get the reporter or producer interested in the story. You are only trying to make them aware of the idea, and pique their interest. Don’t worry if the release doesn’t answer all of the questions. If it is a good story, the reporter will give you a chance to answer those questions later.

Your approach should change when pitching newspapers but you should still start with the same principles cited for pitching television: begin with a catchy headline, apply the five W’s to narrow the focus of the story, and explain why you are the person to tell the story. Your email release should be more in-depth, depending on the topic and news outlet you are pitching, but it should not exceed one page. You can add credibility to your idea by attaching recent journals or studies that support your idea, along with a paragraph that explains what knowledge the attachments will provide.

If you aren’t getting responses from your pitches, you might want to reconsider your entire approach. Perhaps your story idea isn’t focused or you are pitching to the wrong reporters. Maybe you haven’t properly identified why your story is newsworthy. Take the time to re-evaluate your press release to see if you are communicating the essence of your story. Remember, public relations is not advertising, but there is a home for every story. It’s just a matter of finding the proper niche and tailoring the pitch directly for that niche.

You can learn more about Mark and get more great advice by going to: www.BeatthePressBook.com

Tips for presenting a great webinar

With another webinar in our “Back to the Fundamentals” series under our belts, I thought I’d speak a little to the power of offering your customers a value add of webinars.

Last Wednesday we had the fabulous John Jantsch from Duct Tape Marketing in to talk. He did a great job as usual and gave some really useful tips to the attendees. (You can listen to this webinar by going to the Back to the Fundamentals page)

Putting on a webinar is a lot of work. But if you plan right, it will go off without a hitch. Hosting free webinars or training sessions is a great way to give added value to your customers.

For instance -Palo Alto Software, in addition to the B2F series, hosts informational training sessions for all our software products every single month. The archived sessions are hosted on our website for people to watch them “on demand” and are always free.

In this first piece, let’s talk about the set-up.

Part One -Before the Event:

Create some goals- How many people would you like to register? How many people do you want to actually attend? (This number will typically be a smaller number than the number who registered). Will you push your product or service during the event or offer them a special price afterward as a thank you for attending.

Make all these decisions before hand because they will change the way you map out your webinar plan and market it.

Google Docs – If you’re working with a team of people, ie your webteam or IT person, a guest host, etc, it’s best to have your milestones and work flow written down so no one misses a deadline. Even if it’s just you, this is a great tool to keep your thoughts in order and you can access it from anywhere. I use Google docs because it allows me to share with all the people working on the event and allows real time collaboration without having to juggle multiple versions of a word doc and play “who has the most recent schedule” with everyone.

Webinar platform – Webex is arguably the most popular webinar platform out there. It’s a powerful and useful system and can handle a large amount of attendees. But it’s not the only game in town. There are other companies out there like  iLinc, or  ooVoo for very small one-on-one video webinars… do some research to find the one that works best for your needs and budget.

Topic – Have an engaging subject to talk about. While I’m sure you’re very excited to talk all about the product you want to sell, most people wouldn’t give up an hour of their day to sit through your demo. But? You’re an expert in your field, share your knowledge. Find a topic and focus on a portion of it. Give the attendee’s action points and give them something they can use right away. Information doesn’t count for much if they don’t understand how to put it into action.

Outreach- How do you plan to tell people about your event? Use your customer base to start with. These are your evangelists! Do you send out a newsletter? Include an article as a preview of the subject along with a link to register for the event. Send an email blast with just the basics of the event. Don’t overwhelm with too much information. You want to entice people to the event, not give them all the information before hand. Create an event alert in your Facebook or Myspace. Twitter and write blog posts supporting the topic and always include the link to register. You might think about creating a “badge” that goes along with everything. Think of it as the “logo” for the event.

Create excitement- You don’t want to flood your attendee’s but you do want to create excitement that they’re going to get a lot of good and valuable information by attending your event. Consider sending a survey a few days before the event to ask what they hope to get from the webinar. Listening to your audience will not only give you insight on what they’re expecting but also gives them a feeling of being engaged and included in the event and give them more incentive to attend.

Next time we’ll go over tips for the webinar itself and what goes on after the event is over.

‘Chelle Parmele
Social Media Marketing Manager, Palo Alto Software

The Increasing Power of Publicity… and how it can benefit your business.

Our next guest post is from Todd Brabender,  President of Spread The News Public Relations, Inc and a long time friend of Palo Alto Software. You can read more of Todd’s articles by going to bplans.com articles. His business specializes in generating media exposure and publicity for innovative products, businesses, experts and inventions.

The call came into my office and the voice on the other end was very energetic, almost giddy: “I have finalized my marketing budget and need your help launching an advertising campaign for my new product,” he breathed. “Congratulations,” I replied, “but before you implement an ad campaign, I want to make sure you have explored potential publicity & PR opportunities that could generate some cost-efficient media exposure first.” Then, silence. “I never thought about that,” he sighed. “Frankly, I don’t know much about it.”

doodleIt’s a common conversation. Although many entrepreneurs or business people know a bit about publicity or media exposure, the majority simply don’t understand the full benefits of media exposure or how to go about generating features successfully. Media exposure has always been a cost-efficient way to market a product or business and generate clients or customers, but because of lack of knowledge or a misunderstanding of what media exposure is and does, many entrepreneurs don’t take full advantage of these publicity opportunities — and that can lead to missed marketing chances.

I recently surveyed a few dozen business owners and entrepreneurs in some newsgroups and business chat rooms about their knowledge of media exposure and publicity. I found out that only 37% knew that a simple “product profile” in a magazine was generated as a result of publicity or public relations efforts. Most thought the company had paid the media outlet to run the feature, much like an ad. And of that 37%, less than half of them knew HOW to generate a similar placement.

Another interesting fact, because of the recent slowdown in the economy, expensive advertising budgets have been slashed. As a result, many businesses are turning to media exposure/PR campaigns as a more affordable means of marketing to compete with other companies. Here are some ways to use media exposure and publicity placements to help your business:

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