entrepreneurship

Startups Surprise Because They are More Than a Job

“Unconsciously, everyone expects a startup to be like a job,” says Paul Graham, programming language designer, author, and venture firm partner. “It explains why people [in startups] are surprised…and why the surprises are so extreme.”

Graham’s recent post, What Startups Are Really Like, talks about the surprises in startups. He sent an email to all the business founders who had been funded by his venture firm Y Combinator, asking what things had surprised them in their startup.

Over 100 responded and their lists were summarized into frequently recurring patterns, including:

2. Startups take over your life — “I didn’t realize I would spend almost every waking moment either working or thinking about our startup.”
4. It can be fun — “The best way to put it might be that starting a startup is fun the way a survivalist training course would be fun…”
6. Think long-term — “For the vast majority of startups that become successful, it’s going to be a really long journey, at least 3 years and probably 5+.”
12. It’s hard to get users — “I had no idea how much time and effort needed to go into attaining users. ”
13. Expect the worst with deals — “Deals fall through. That’s a constant of the startup world.”
19. Things change as you grow — “Your job description … is completely rewritten every 6-12 months.”

Says Graham, “These are supposed to be the surprises, the things I didn’t tell people. What do they all have in common? They’re all things I do tell people.

The answer to the puzzle is that our prior experience in business is our jobs — working for someone else. Being a founder of a startup is orders of magnitude beyond our experience and ability to imagine. Despite our preparation, we can’t believe it is as intense as others tell us, hence we are surprised.

So, go to Paul Graham’s site and read this essay, What Startups Are Really Like, and think about what surprised these other founders. Print it out, and stick it up near your desk where you can re-read it often. Take the advice to heart.

My thanks to my co-editor Sara Prentice Manela for sending this essay my way.

Steve Lange
Palo Alto Software

Recession Successes

It’s always difficult to keep an upbeat view during hard times, and to remember that there are always opportunities for those who look close enough. Still, without those doggedly incurable optimists, we would still be plodding along without the benefits of some iconic inventions.

A list of Recession Inventions: Success Stories in Bad Times, was posted last Monday on mainstreet.com.

Chocolate Chip Cookies — 1930
Fortune magazine — 1930
Basketball — 1891
Miracle Whip — premiered nationally 1933
Monopoly board game — the early 1930s
Transparent adhesive tape — 1930
Coors Brewery — opened 1873
iPod — 2001
Ketchup — 1876
Compact fluorescent light bulbs — 1970s
Twinkies — 1930
Photocopiers — 1937
Diet Coke — 1982

The LA Times posted a similarly-themed list in their Some inventions born amid recession recently. So did ABC News Eureka! Recession Sparks Inventive Spirit while this BusinessWeek article, 20 Most Import Inventions of the Next 10 Years looks at Innovation from Recession.

So even in a bear market, grab the bull by the horns and pursue your dreams of innovation.

Steve Lange
Palo Alto Software

Grow Smart Biz Conference Videos

Are you kicking yourself that you missed the Grow Smart Biz conference the other week in DC?

Well kick yourself no longer!

Network Solutions has graciously placed videos from the conference on their GrowSmartBusiness.com website.

Make sure to check out Palo Alto Software’s Jake Weatherly in the Panel 3 video: Staying Ahead in the Current Economy.

The Big Idea behind every “Young Gun”

“The Big Idea is what makes you get up and reinitiate the process of building your dream whenever you hit an obstacle.”—Robert Tuchman

Technology, these days it is something we cannot live, breathe, or function without. Right now is the best time to be an entrepreneur and tackle your next big idea and dive in head first, to take advantage of starting your own business. Fifty-years ago your contacts remained in your regional and even local area. Today the vast number of people you can reach, communicate with, and do business with is global.

So what is “The Big Idea?” When we hear this we think, well it is something that doesn’t exist anymore, all the big ideas have already been created, and we are programmed to think that we have to work for the “Big Man,” instead of harnessing that idea ourselves. The problem is there actually is an absence of big ideas in an entrepreneur’s world. Even if you have all the access to all of the tools you could possibly need to launch, build, and grow your business, that business will not succeed if you see impossible-to-solve problems everywhere you look. Let’s take for example, Kevin Greaney, the CEO of Children’s Progress, a company that helps teachers and school administrators evaluate how kids are doing in the classroom. He harnessed his idea and believed in the opportunities of his company:

“We were already very interested in student assessment and student achievement. I had managed several small businesses in the educational field. My partner Eugene Galanter and I each had some strong opinions about the players who were already out there, these big for-profit publishers who controlled most of the market. They were doing their version of assessment: these big standardized, bring-a-number-two-pencil, fill-in-the-bubble tests.  We knew that those kinds of tests had been developed in 1906, and they really hadn’t changed since then. We felt very strongly that those tests were just boring, that they didn’t really tap into the mind of a child being tested, and that they didn’t really tell the instructor much. We felt we could build a better tool because we were using principles that weren’t, you know, a century old. So we were pretty excited about student achievement, even before we formally started the business.”

Kevin Greaney’s Big Idea had to do with harnessing technology and using it to improve student achievement. My Big Idea mixed top businesses with top-tier sports and helping those companies enjoy the sporting events that I enjoy so much as well. The most important thing to remember about your Big Idea is to love it, in a way you want to be married to it. If you wake up every morning and the first thing you think about is music, check out the latest on new business ideas that connect with music. Research it, harness it, and make it your own. Always remember to add your niche to any idea that you have, stand out and be different. Love something and it will not fail, do not look at a closed door but rather finding a way to always keep it open, and the world is your oyster.

_________________________________

younggunsWhen Robert Tuchman started his first business, Tuchman Sports Enterprises (TSE), he did so with no money and no investors and ended up on the Inc. 500 list of America’s fastest growing privately held companies.

Now President of Premiere Global Sports, Robert continues to guide his company as well as writing the series “The Show Must Go On” for ESPN.com,  a monthly column for Entrepreneur.com called “Young, Fearless, and Fed Up” as well as a column called “On-Site” for Incentive Magazine, an industry trade publication for incentive and meeting planners. He is the author of The 100 Sporting Events You Must See Live, a sports travel book as well as Young Guns, The Fearless Entrepreneurs Guide To Chasing Your Dreams and Breaking Out on Your Own.

www.youngbusinessexecutives.com

National Move to Local Investing

Since start-up funding and growth financing for small- and medium-sized businesses has been in such short supply these past couple years, I thought posting about this CNNMoney.com / Fortune Small Business article on finding novel local investment would be a welcome change.

The article, originally published earlier in September, is about owners of several types of small businesses which opened, recovered, or expanded during the current economic crunch because local patrons were willing to invest in their favorite local businesses. Several types of money raising programs are discussed, including VIP cards/treatment for shareholders, $600 store and restaurant certificates sold for $500 (20% is a pretty good ROI), as well as “shares”.

Businesses showcased include restaurants, bookstores, pub/bar, and a fair-trade retail gift store. The focus of these financing efforts is on encouraging customers to become patrons or shareholders. And shareholders are a loyal customer base. Local shareholders feel vested in the company and want you to succeed.

Look to your customer base and your community. Including them as participants in your business and fostering a buy-local awareness could bring you that shot-in-the-arm financial boost to success.

Read the entire Love a local business? Buy a share article.

Steve Lange
Palo Alto Software

Share your business pitch and get a FREE copy of Business Plan Pro

Can you communicate the core of your business plan in just a couple of minutes? How about in a single 140-character tweet? Our new Bplans Business Pitch tool can help you develop and refine your core message.

Add your pitch now and you can even get a FREE copy of our best-selling Business Plan Pro software. See below for details.

Elevator pitches made easy

It is increasingly important to be able to distill your startup or business idea down to its essence. Our new pitch tool makes it easy, walking you through each of the elements that potential investors and partners expect to hear. These are simple high-level questions like:

  • What problem do your customers need help with?
  • What’s your solution?
  • What’s your business model?
  • What’s your competitive advantage?
  • And so on…

Each step includes expert advice and handy tips. You can even dress up your pitch with your company logo or head shot and a link to a video version of your pitch on YouTube. And you can save a copy of your pitch as a PDF to share internally or email to your advisors.

Once your pitch is published on our gallery, you will get ratings and comments from our community of entrepreneurs and small-business owners with ideas on how to improve your pitch.

FREE software for the first five pitches!

Be one of the first five people to get your pitch published, and you’ll get a FREE copy of our best-selling Business Plan Pro Premier software (a $199.95 value).

Create and share your pitch now!

Just like A Hollywood Movie – A Success Story

It sounds like a movie about the American dream. A native of Kenya moves to Massachusetts. He dreams of opening his own business, and begins writing his business plan on his commute to work at his first job in the U.S.

But then the economy falters and our hero gets laid off. Instead of feeling sorry for himself, he sees it as an indication that it is time to get serious about his dream.

It’s not a movie premise. It’s Njoroge Kabugu’s life. “I decided that this was a great opportunity. I had to be able to dedicate the majority of my time to completing my business plan and working on my website.”

After his layoff, Kabugu got to work on the plan for Kijiji Republic, a website selling handmade African crafts, baskets, sandals, jewelry, personal accessories and home decor. The company, started in 2008, builds long-term relationships with the artisans whose work they sell. Kijiji Republic not only markets and retails the crafts, but also maintains a non-profit branch which reinvests money back into the communities where they acquire their products. The goal is to help the artisans meet their basic needs, such as providing clean drinking water, building and supporting schools for children, and providing health facilities. Kijiji Republic also helps its artisans establish their businesses in their local communities, providing them with additional revenue possibilities.

Kabugu feels so strongly about the connection to the villages where the artisans work that the name of his company actually means ‘village’ in Swahili. “The creation of Kijiji Republic LLC was based on the concept that a village would be elevated… by empowering the people.” Selling products in the previously untapped U.S. market was his goal, and in writing his business plan and doing the market research, Kabugu realized he was on to something. “I came to realize I was the only Kenyan selling the products online directly from the U.S.,” which helped give him the security to move forward with his plan.

Kabugu says that one of the greatest values of using Business Plan Pro was what it helped him learn about his business. He particularly appreciated being “forced to think systematically throughout the process.” He strongly encourages anyone starting out to do as he did. “It is important not to shy away from an idea. Put the idea on paper by writing a business plan. It helps you to be able to see those areas which you may otherwise not realize when you carry it in your head.”

With a story that sounds like it’s straight out of Hollywood, it might not come as a surprise that Njoroge Kabugu is a big proponent of following through on your dreams.

And of having a plan.

To read more stories about how Business Plan Pro has helped businesses success, click here to check out our Customer Gallery.

Customer Spotlight: Work From Home Opportunity Creates New Entrepreneur

Patty Shutt, of McHenry, Illinois, had worked in chiropractic offices for over 17 years when her boss decided he wanted to start a traveling clinic. So they set up a home office for Patty, creating a virtual connection between the chiropractor, his assistant, and his patients.

When business slowed down due to the economy, Patty found herself with a tough choice. “I considered going back out and finding another billing job. However, I really enjoyed being around the house for my daughter.” So instead of looking for a job working for somebody else, she embarked on a different path. “I decided to take a medical billing course online and take the plunge by opening my own billing business.”

She started Alternative Billing Solutions in early 2009, offering chiropractic physicians a virtual billing service. She positions herself as an additional team member, working in conjunction with the chiropractic office’s staff to enhance the clinic’s billing. “My main focus is to ultimately perform the entire suite of billing duties; however I will also customize a package to fill in the gaps for a clinic’s billing department as well.” She sees the service she offers not as a way for clinics to outsource jobs, but as a way to make them more efficient. “By allowing me to handle the billing, which is really time-consuming, the clinic’s staff can use the extra time to focus on the growth of the practice, which is then a win-win for everyone!”

Patty says she really enjoyed the process of planning her business. “It certainly was a challenge! I had a lot of really good ideas; however, I needed these ideas organized,” she says. So when a friend recommended Business Plan Pro, she checked it out. After working through her plan in the software, she decided to take advantage of another service Palo Alto Software offers, and signed up for Business Plan Pro Coaching. Her expert coach helped guide her in the right direction and keep her on task. “I was able to gather specific ideas and put them together so I could focus on where I wanted my business to go, focusing on which services I really wanted to offer and which services to keep away from.”

Regularly revisiting her plan is a scheduled event for Patty. She says she tries to review it monthly, though as her business takes off that isn’t always easy. Getting back into the plan and making adjustments as situations change helps her maintain the hard-won focus she found during the planning process.

“I have a new level of confidence because my business success depends on my dedication and hard work. It is definitely worth it,” says Patty, who adds that you have to believe in yourself in order to achieve your goals. It’s what she did, and she adds, “It is really the most fulfilling experience I have ever had.”

Customer Spotlight: Peters Path plans for philanthropy. And success

Most new businesses start out narrowly focused on the bottom line. With so much financial uncertainty in the market today, building philanthropy into a business plan can be a scary proposition. But that didn’t deter Christine Crowley Peters, President and CEO of Peters Path. Her philosophy is, “Don’t let fear hold you back.”

Christine Peters,

Christine Peters, President and CEO of Peters Path

Writing a business plan is like getting an MBA

Peters put that personal credo into action in 2008 when she left a career in cosmetology and started Peters Path Corporation, located in Atlanta, Georgia. The Peters Path website launched in March 2009, selling fashionable and hip clothing and providing customers with an opportunity to experience socially responsible shopping.

Peters Path is Christine’s first venture into entrepreneurship, and she says she found just planning the business to be quite a learning experience. When she started using Business Plan Pro to write her business plan, it broadened her ideas about her company. “Our business plan was developed as the primary tool for planning and managing our business. The process forced a rigor into both the breadth and depth of our thinking about the business. In many ways it led us into areas we might have preferred to defer, as they were difficult, time-consuming, and stressful. The education we got as a result feels like it would be an MBA.”

All that time spent was worth it. She says she and her partner, Vice President/CFO Ronda Balfe, work diligently to maintain the ‘for-profit/philanthropy’ business model they’ve adopted and have built into their business plan. “It was my focus and I made it fit. We do regular pro formas based on the data built in to our business plan. Further, the plan is a dynamic document which we flex with new information as it evolves.” In fact, says Peters, she has gone back to the software to update her plan so many times that the CD with her saved plan file “has scratch marks through all parts of it!”

Charities benefit from every sale

Peters Path donates a portion of the proceeds of every sale to non-profit organizations that promote equality and empowerment, fight poverty, aid those less fortunate, and foster community service. Customers choose from a select list of charities when they purchase online, letting the shopper select where they want their money to go. “Peters Path was started as a way for me to combine my love of fashion with philanthropic endeavors, which have played an important role in my personal life, and my children’s lives,” Peters says. The company’s products include comfortable, stylish clothing and unique, hip jewelry, from brands including Alternative Apparel, Johnny Was, Angel Court, Young Fabulous and Broke, DL1961 denim, and Acholi Beads, which are made from recycled materials in Uganda by women who fled the civil war. They also carry bamboo clothing, and Peters Path’s own label of organic T-shirts.

In addition to the money donated from each purchase, the company also holds online fundraisers, where 100 percent of the profits from the sales of their t-shirts are donated to a specific cause. A recent sale raised funds for Helping Children Worldwide and the Child Rescue Centre. In additional to aiding these charities financially, the company seeks to help raise awareness of their causes. “I know that everyone has the power to make a difference. Whether it is by purchasing a product, becoming active in your own community, volunteering your time… there are so many ways to help. We want to help others ignite their own flame and let their passion make the world a brighter place.”

Teamwork is a key to success

To be able to donate as much money as they do, Peters Path has to keep a watchful eye on spending. “We are operating on one corporate debit card, and only one credit card account with a $2,500 limit that has to be paid in full monthly. It is very difficult to operate with limited funds like that. I could never do that part of our business,” Peters say, praising Balfe for the skills she brings to the table. Peters is emphatic about the value of a good partnership that involves people with different skill sets working together. “She [Balfe] complements me perfectly, as we are very different, and she brings a perspective to the table that is vital and crucial to our existence — that of managing our finances and understanding our budget. She is the left brain and I am the right brain.”

Peters advocates doing “stress tests” on your business plan — she acknowledges that the term may have a negative association these days, but adds, “the concept is very important to every business. The factors to use to stress-test different business plans will obviously differ, but should be developed.” She suggests creating worst-case scenarios that are actually far worse than you would expect, reducing your best-case scenario numbers by 20%, even dropping income forecasts a significant amount to see just how much your business will handle. When you do this, you provide yourself with an idea of what your business would look like in a whole range of situations. And by planning for that range, you’ll be in a better situation should any one of those scenarios come to pass.

Learning from mistakes

Being an entrepreneur is a new experience for Peters and, as she says, “I’m loving it.” She says she actually enjoys the roller coaster ride that running a business can be — knowing that for every good day, there’s bound to be a bad one. “While hopefully there are many more victories than defeats, both are sure to transpire. The challenge, of course, is to be resilient after the knockdowns and keep increasing the ratio of victories.”

Peters has found great value in learning from her experiences, and from the people she brings in to help run her business. “When you fail in an area, which you will — I do regularly — learn from it and really consider how you will do it differently next time. It’s from my mistakes in my life that I have learned the most.”

Peters is a big believer in figuring out what you want to do and making it happen. She says there are all kinds of resources out there for people starting up businesses. “I have attended many classes given by SCORE, and their advice and informational resources are incredible. I would recommend starting there to anyone considering starting a business. If you spend some time researching small businesses, you will be amazed at what is out there and available to you.”

A final bit of advice from Peters is that it really doesn’t matter what you’ve done before or what you think you don’t know. “What matters is today and your desire to learn new things. You just have to learn how to combine [your fears] with perseverance, determination, and passion, and then let those emotions overpower fear and be your driving force.”

Shark Tank – Perfect your pitch

A new television show debuted this past weekend, a show based on a popular UK show, Dragons’ Den.

The US show is called “Shark Tank“.  The “tank” is a panel of highly successful business people with investment money to spend. Each week 4 to 5 entrepreneurs pitch their idea to the panel. There is a monetary amount each entrepreneur needs in exchange for a percentage of the business. They pitch the deal and the panelists are either in or out.

I didn’t watch the show on Sunday when it aired, but I did watch it on Hulu.com this morning in preparation of this post. Generally I am uncomfortable with watching these types of shows, but this one held my attention. Mainly because of the quality of the pitches.  All of the presenters, while obviously nervous, showed a lot of passion about their idea or business. The pitches ranged from uncomfortably personal to a little ridiculously arrogant, and they were all compelling to watch.

I couldn’t help but wonder how many hours of practice went into those pitches.

Working at Palo Alto Software for seven years – I’ve read my share of business plans and have watched more than a few pitches, and let me tell you, I have great respect for the people who get up in front of a bunch of skeptical, would-be investors to describe their business dream and how, through the power of their hard work and good planning, they will make money.   I’ve listened to some really amazing pitches for bad business plans, and some horrible pitches with fantastic business plans.

Watching the show I couldn’t help but come to the conclusion that how you pitch your business idea, and just as importantly, how you pitch yourself, is key to your success in obtaining investment money.

If you missed the show, like I did, the pilot show is embedded below, or you can search for the “Shark Tank” on hulu.com. The next episode is scheduled for 9:00 PM, Sunday, August 16, on ABC.

‘Chelle Parmele
Social Media Marketing Manager